MoYoBi allows you to automatically save reports in SharePoint, streamlining the processing of data generated by MoYoBi and improving the overall efficiency of your business.
This includes Cloud based call analytics, real-time insights, and customizable reports.
By using MoYoBi, businesses can better understand how their voice flows are
being used and identify areas for improvement.
MoYoBi can easily be connected to leading calling Cloud platforms
such as Microsoft Teams, Cisco Webex, Avaya, Zoomphone and Audiocodes.
MoYoBi allows businesses to generate dashboards & reports that are tailored to their specific needs and requirements. These reports can be used to track key metrics such as call volume, call duration, and call cost. Call analytics can be performed using a variety of dashboards & reports.
The call queue monitoring module provides detailed statistics and information about the activity on call queues and users/agents. This can help businesses monitor and improve the effectiveness of their communication and ensure high responsiveness of their agents. This means that businesses can monitor their call queue channels in real-time and quickly identify any potential issues or opportunities for optimization.
Implementing a call queue management system can streamline processes and improve efficiency by allowing non-administrative employees to make changes to auto attendant and call queue configurations. This means that issues with call handling can be addressed more quickly. Additionally, freeing up IT resources by reducing the number of tickets raised on IT support personnel allows them to focus on their core responsibilities.